Immediate Care
Blot spills immediately. Never scrub. Rubbing pushes moisture deeper into the pile and disturbs the raw fibre. Press firmly with a clean, un-dyed cloth from the outer edges toward the center to absorb moisture.
Material Guidance
New Zealand and Indian Wool
New wool naturally sheds loose fibres during the first few weeks. This is a normal part of the hand-knotted process and subsides with regular vacuuming. For spots, use a damp cloth with cold water and a small amount of mild, wool-safe detergent.
Viscose Silk
Viscose silk requires a careful approach. Keep away from moisture, as liquid can permanently alter the texture of the pile. Address spills immediately by blotting with a dry, un-dyed cloth. Professional cleaning is recommended to preserve the fibre.
Jute
Jute is a highly absorbent stalk fibre. Keep away from damp areas to preserve the flat-woven structure. If moisture reaches the piece, blot immediately and dry the area rapidly with a cool fan to prevent marks in the natural dye.

Everyday Maintenance
Consistent upkeep prevents dust from settling deep within the warp and weft.
- Vacuuming: Vacuum weekly using flat suction only. Turn off rotating beater bars, which can pull and disturb the natural wool or jute pile.
- Rotation: Rotate the piece 180 degrees every six months to distribute foot traffic evenly and ensure balanced exposure to natural light.
- Use a Rug Pad:
Using an underlay prevents slipping, reduces friction against hard flooring, and adds a protective foundation that extends the lifespan of the weave.
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